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Find answers about plans, setup, coverage and payments — browse the common questions below.
Most Common Questions
XPIN eSIM is a decentralized global eSIM launched by the XPIN ecosystem. It delivers roaming-free, AI-powered automatic network switching, and indefinitely renewable data connectivity with fast, flexible, stable, and secure characteristics.
- - One-time installation, seamless connectivity in 149 countries and regions
- - AI-driven automatic network switching – no manual SIM swapping when crossing borders
- - Ultra-stable signal – supports 4G/5G with real-time selection of the strongest local network
- - Designed for long-term use – ultra-long validity with instant top-up anytime
No.
To maximize user privacy, XPIN eSIM currently provides data-only service without voice/SMS numbers. Future decentralized identity solutions with enhanced privacy will be introduced separately.
100% transparent – pay only for the data you use, no hidden fees.
All orders, eSIM status, and usage details are visible in real time under "My eSIM" in the XPIN app.
Yes.
After installation, you can toggle XPIN eSIM on/off in your device settings at any time. When turned off, no data is consumed; simply turn it back on within the validity period to resume.
Yes.
Go to "My eSIM" → "Top Up". New data and validity will be automatically extended without reinstallation.
Highly recommended.
Install while you still have Wi-Fi; activation is instant when you arrive at your destination.
Depends on the device: iPhone up to 20 profiles, most Android flagships 5–10.
5G availability depends on local infrastructure. XPIN always connects you to the fastest network available in that location.
Please enable "Data Roaming":
iPhone: Settings → Cellular → XPIN eSIM → Turn on "Data Roaming"
Android: Settings → Mobile Network → XPIN eSIM → Turn on "Data Roaming"
Then toggle Airplane Mode once – connection will restore immediately.
No. Each QR code can be used only once on a single device. You can share the connection via personal hotspot to other devices.
Yes – most modern devices support dual-SIM (physical + eSIM) simultaneously, perfect for separating local and international lines.
Generally no.
Only Hong Kong and Taiwan currently require a one-time KYC (the system will prompt automatically).
If the KYC link does not automatically appear when you activate your eSIM service, you can click Here to undergo KYC verification.
If you need to use the XPIN eSIM within Russia, human verification is required, but KYC is not necessary. This verification must be completed while you are physically in Russia. Please click the following link to start the verification process: http://visit.mts.ru/
KYC data is not retained long-term and is not required in other regions.
- Confirm mobile data is set to XPIN eSIM
- Restart device 1–2 times
- Double-check "Data Roaming" is ON
- Ensure the eSIM was downloaded with stable internet (QR code is single-use)